PMP, Introduction to Project Quality Management

Process Group PMBOK Knowledge Area Process Why? (inputs) How? (tools and techniques) What? (outputs)
¡¡ ¡¡ ¡¡ ¡¡ ¡¡ ¡¡
Planning 8.1 Quality Planning
  • Quality policy
  • Scope statement
  • Product description
  • Standards and regulations
  • Benefit/cost analysis
  • Benchmarking
  • Flow-charting
  • Design of experiments
  • Cost of quality
  • Quality management plan
  • Operational definitions
  • Checklists
Executing 8.2 Quality Assurance
  • Quality management plan
  • Results of quality control measurements
  • Operational definitions
  • Benefit/cost analysis
  • Benchmarking
  • Flow-charting
  • Design of experiments
  • Cost of quality
  • Quality audits
  • Quality improvement
Controlling 8.3 Quality Control
  • Work results
  • Quality management plan
  • Operational definitions
  • Checklists
  • Inspection
  • Control charts
  • Pareto diagrams
  • Statistical sampling
  • Flow-charting
  • Trend analysis
  • Quality improvement
  • Acceptance decisions
  • Rework
  • Completed checklists
  • Process adjustments

1.                    Cost of Quality = Management¡¯s Responsibility

 

2.                    Normal Distribution = Bell Curve

 

3.                    One Standard Deviation = 68.3% of population

 

4.                    Two Standard Deviations = 95.5% of population

 

5.                    Three Standard Deviations = 99.7% of population

 

6.                    Rule of 7 = 1.56% probability

 

7.                    Cost of Conformance (proactive) = Planning + Training + Control + Validation + Tests + Audits

 

8.                    Cost of Conformance is cost of conforming to specifications

 

9.                    Cost of Non-conformance (failure) = Scrap, Rework, Additional Work, Warranty, Complaint Handling, Product recall, Expediting.

 

10.                 Reliability = primary measure is MTBF Mean time between failure

 

11.                 Quality cost of a project = 3% to 5% of project¡¯s total value & nonconformance cost 12-20% of project¡¯s total value (Source = Ireland)

 

12.                 Quality Control = Established Base line measures conformance against base line.

 

13.                 Variance = measurable in increments

 

14.                 Variance = Standard Deviation squared: also called Kurtosis

 

15.                 Attribute = Go/No Go decision

 

16.                 Probability = chance it will happen

 

17.                 Uncertainty = probability not known

 

18.                 UCL (upper control limit) = mean LCL (lower control limit) + Standard Deviation = Mean - Standard Deviation

 

19.                 Zero Defects = Standard + Communicate 

 

20.                 Before quality was emphasized, 20 to 30 thousand per million defects, now it is 20 to 50 rejects per million or less. Bar has been raised a lot

 

21.                 Quality = Conformance to requirements or specifications

 

22.                 Cost of Quality = Nonconformance to specifications

 

23.                 Statistical Process Control¡¯s (SPC) main tool is control charts.

 

24.                 Regression analysis = function in form

 

25.                 Correlation analysis = strength, direction, and form.

 

26.                 Sample size increase will decrease control band.

 

27.                 Customer expects producibility, usability, reliability, available, maintainability, flexibility, social acceptability, operability, and affordability.